John and Bob were helpful and clear of what the estimate for my car's services were going to be, and that meant a lot to me in building my trust. The mechanic who worked on my Ben, was also very personable and friendly about working on my vehicle. It's fixed, and only took a day to get done. They worked on getting me home to work while they did the job, and came back to pick me up when they were done. A big relief for a single older lady like me.